Student information (accredited courses)

Recognition of Prior Learning / Credit Transfer

Recognition of Prior Learning (RPL) is the formal assessment of your skills, knowledge, and competencies already obtained through formal or informal study, experience in the workplace, life experience including voluntary work, domestic, or social activities. Credit Transfer is when you have already completed a Unit with another training provider and you are given credit for the same unit at VACCHO.  

Both Recognition of Prior Learning and Credit Transfer can help you reduce the time it takes you to complete a course, as well as reducing the cost, and allowing you to graduate or enter a higher qualification earlier. 

Before you start a course with us, VACCHO will undertake a thorough Pre-Training Review that goes through the Recognition of Prior Learning and Credit Transfer process with you and provide you with support with applying for any credit you may be eligible for. You can also apply with Recognition of Prior Learning and Credit Transfer at any time during your course.

For further information on Recognition of Prior Learning and Credit Transfer, please call VACCHO on 03 9411 9411 or email us.


Complaints and Appeals

If you are not satisfied with any training services offered by VACCHO or have a complaint about any matter related to your training program, we encourage you to contact VACCHO as soon as possible, so we can work with you to resolve your concerns.

You can make an informal complaint by speaking to your trainer, Program Coordinator, or our Student Engagement Officer. You can speak to them in person during a class, or by telephone to 03 9411 9411.

If you would like to make a more formal complaint, you can contact the Executive Director, Education Services. You can call them on 03 9411 9411 or email them. All complaints will be acknowledged within seven working days.

You can also use the form available here and send it by email or forward it to:

Private and Confidential

Executive Director, Education Services

Victorian Aboriginal Community Controlled Health Organisation

PO Box 1328, Collingwood VIC 3066

For more information please see our Policy for complaints and appeals here.


Unique Student Identifier (USI)

All students undertaking study with VACCHO are required to have a Unique Student Identifier (USI) issued by the Australian Government. Having a Unique Student Identifier allows you to track all of the training you have completed since it was introduced in 2015, and have all of that information in one place, so if you lose your certificate, you can obtain the course information and a record of your graduation from the USI website.

It is easy to get a USI and you only have to do it once as it lasts for life. We can assist you in applying for a USI if you don’t already have one, or you can apply directly online.

To apply online or for more information on Unique Student Identifiers, please visit the USI website or call 1300 857 536.


Further Information

Student Handbook 2021
Performance Indicator Report 2017
RTO Audit Report