We are committed to respecting the privacy of all users of this website.
The types of information that may be collected as a result of your use of this Website are:
We will not make any attempt to identify you or your browsing activities from the collection of this information.
If you choose to register as a member of the Website, then some personal information will be recorded against your user profile. It will only be used for the purposes of enabling us to:
In this privacy statement, “VACCHO” means the Victorian Aboriginal Community Controlled Health Organisation Inc ABN 67 498 114 972 and “we” and “us” refer to VACCHO, and “our” has a similar meaning. “Website” means the website located at www.vaccho.org.au
VACCHO is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and Privacy Amendment (Private Sector) Act 2000 (Cth) together with other relevant state laws in relation to the management of personal information.
What is personal information?
When used in this Policy, "personal information" has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you.
How do we collect personal information?
We may collect your personal information if you:
This collection may be required to allow you to:
Collecting personal information through our website
Our websites use Google Analytics, a service which transmits website traffic data to Google servers in the United States. Our websites and mobile applications also use the following Google Analytics Advertising Features:
Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage in order to improve our services, programs, content and resources.
We also use Site Improve to identify audience habits and behaviours so that content and User Experience-related issues can be resolved, enhancing the overall website experience for users.
Our website use marketing automation tools that send communications (such as email or SMS) using a number of different services. Each service uses tracking technologies primarily to understand what subjects are interesting to you by monitoring whether your emails are opened, and links are followed. This information is then used to improve the messages that are sent to you and to improve the services, programs, content and resources that are offered to you.
What personal information do we collect?
We collect the personal information which you provide to us. This may include your name, address, age or date of birth, telephone number, organisation, service or educational institution details, email address, communication preferences, professional learning, or the amount you have donated. In some cases, with your consent (for example, if you apply to register as a member or volunteer), we may also collect health information about you, such as your medical history.
If you order certain resources, or make a donation to us, you may also provide credit card details and other information which will allow us to process your request and make the transaction.
We may also request:
The choice of how much information you provide to us is yours, but if you want to register as a member of, or have a user account on our websites, order printed or download digital resources, make a donation, or otherwise participate in our professional learning modules, programs and events, we require certain information from you in order to provide those services.
Where possible, you have the option of interacting with us anonymously (for example, as a visitor of the website) or using a pseudonym if you feel more comfortable dealing with us that way. For example, if you contact us by telephone with a general question, we will not ask for your full name unless we need it to answer your question.
Wherever possible, we will try to collect personal information from you directly, rather than from another person or source, unless it is unreasonable or impractical to do so.
How does VACCHO use your personal information?
The personal information you provide to us may be used by us for the following purposes:
If you access the interactive elements of our mobile applications and websites (including online forums and Be You professional learning), only your display name will be shown online. We recommend that you do not post information online that may identify you or anyone else such as your address, email address or phone number. If you do post personal information online, your personal information may be identified, recovered and displayed by internet search engines.
Regardless of where in the world you reside, VACCHO may transfer your data to Australia and process and store it there.
Other than for the purposes described above, we will not use your personal information without your prior consent.
Security of your personal information
We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure. For example, your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.
In addition, we take reasonable steps to destroy or de-identify your personal information once we no longer need it or have been directly instructed by you to permanently remove or suppress your personal information.
Disclosure of personal information
We may also disclose your personal information if:
We only disclose your health information for the purposes for which you gave it to us or for a directly related purpose you would reasonably expect or if you agree.
We do not directly disclose personal information to recipients located overseas.
Accessing and correcting personal information
You may request access to your personal information collected by us and ask that we correct that personal information. You can ask for access or correction by contacting us and we will usually respond within 30 days. If we refuse to give you access to, or correct, your personal information, we will notify you in writing setting out the reasons.
Notifiable Data Breaches Scheme
In the event of any unauthorised access or unauthorised disclosure or loss of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act.
Complaints about your privacy
If you believe your privacy has been breached or you have a complaint about how we have handled your personal information, please contact us in writing. We will respond within a reasonable period (usually within 30 days).
If you are not satisfied with our response, then you may lodge a formal complaint with the Office of the Australian Information Commissioner (for more information, please see www.oaic.gov.au).
This Policy was last updated in August 2020.
References to “VACCHO”, "we", "us" and "our" are references to the Victorian Aboriginal Community Controlled Health Organisation Inc ABN 67 498 114 972.
How to contact us
Post: Attention: The Privacy Officer
17-23 Sackville Street
Collingwood VIC 3066